Due to a rapid growth of their production and dealer network, Firstgreen needed a simple system for technical support and warranty.
Firstgreen decided to implement Halifax, as this solution matched exactly with their needs:
-An easy service tool for their dealers.
-Professionalization of their customer care.
-A very clear service process.
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Why Halifax has been a good investment for Trioliet
At some point, Trioliet decided to optimize its warranty process. Halifax has been a great investment since Trioliet has saved 75% of their processing times on warranty claims.
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