Lorch Schweißtechnik is a global brand and German manufacturer of welding equipment. Producing innovative solutions, Lorch recently introduced new robot technology for automated welding as a first step toward Industry 4.0.
In the service department however, there was a clear need to automate the warranty process and make it more transparent for Lorch’s dealer network.
After seeing Halifax, service director Jan Bode was quickly persuaded: "Halifax is a great front end to our dealers. The system offers a lot of benefits for all stakeholders and a total transparency about the complete warranty process."
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Kemper about the benefits of using Halifax
Previously, Kemper had a manual warranty process. Claims were received via emails and phone calls. With Halifax, they finally found an optimized solution for the warranty process.
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