SIP is the biggest producer of agricultural machinery in Slovenia. Their core product range consists of mowers, tedders, and rakes.
SIP is constantly striving to improve the quality and efficiency of its machines. For that reason, they offer their customers a 3-year warranty on their machines. To monitor this process more accurately and to create a stronger online presence, they introduce the Halifax platform to all their business partners worldwide.
With Halifax, SIP will simplify, improve, and accelerate the communication with all their customers, which means better responsiveness and consistency in handling complaints.
Rapid decided to implement Halifax because the system was an exact fit for their warranty process. To support a fully automated workflow, Rapid decided for an integrated implementation with SAP.
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