Stertils head office in the Netherlands develops, designs and produces the unique Stertil-Koni and Stertil Dock Products. These are sold and marketed worldwide through an extensive network of subsidiaries, distributors and dealers in the United States, Europe and Asia.
Stertil BV is the international market leader in heavy-duty vehicle lifting systems and high quality solutions for loading docks. After a short orientation process Stertil chose Halifax to optimize and automate their global warranty process. One of the greatest benefits for Stertil is the direct feedback and transparency, which gives them the opportunity to improve the communication with their dealers and distributors worldwide.
The current way of handling warranty claims was no longer sustainable for AVR. In addition to producing more machines every year, they also need to support more dealers due to entering new markets.
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