The cause for returning parts may vary: wrong goods are delivered, parts are damaged, or the dealer has an overstock of spare parts, and he wishes to return these items for a refund.
Benefits of the RMA module:
• Improve the efficiency of your customer service.
• Reduce overall costs of processing product returns.
• Discover true root causes of product returns.
Why the RMA module in Halifax:
• Workflow is covered by the same user roles as the warranty claim
procedure.
• Fully integrated into the warranty process.
• Reuse of master data.
• Similar status updates and email notifications to automate the
communication process.
More Modules
Product Improvement Program
In the industrial manufacturing industry, it is essential to keep machinery affecting safety and efficiency up to date.
More